The inspiration behind All Irish Casino was to create an online casino for patriotic players. Our objective was to establish an online casino that offered Irish players incomparable service. 24-hour support is available to players through a variety of different mediums, including telephone, email and instant messaging. The array of games at All Irish Casino is unmatched by another other online casino. This is coupled with staggeringly generous bonuses and a trouble-free payment system. Altogether, this is why All Irish Casino surpasses any other online casino now open to Irish players.

Run by a well-established and estimable operator, All Irish Casino distinguishes itself. The operating licenses, high-security and fair and verified games guarantee the safety and trust of players at All Irish Casino. A broad selection of video poker games, slot games, online bingo games and table games run on RNG technology. This technology ensures the outcome of every bet is randomly determined and is not susceptible to influence. Elsewhere, in the live casino, the certified, premium live dealer games offer real-time entertainment. All the Irish favourites feature in the collection, including Blackjack, Baccarat, Roulette and Caribbean Stud Poker.

To be a first-class casino, the games on offer must be stellar. The list of game providers at All Irish Casino is exemplary. Big names, such as: Thunderkick, Novomatic, Blueprint, Big Time Gaming, Amatic, Elk, Evolution Gaming and NetEnt, make up the game library. Online casino bonuses are an All Irish Casino speciality. A Welcome Bonus is the exclusive bonus package for newly registering players. This is comprised of Free Spins and a first Deposit Bonus. Additional Free Spins, Deposit Bonuses and Cashback can be offered to regular players. These casino bonuses are gifted to players through various new online casino promotions.

Complaints



Allirishcasino.com will always try its hardest to ensure a consistent and enjoyable experience for all of our players. If, however, you feel unhappy or dissatisfied with any of the services or products offered via our customer service, we would like you to let us know. Please do not hesitate to email us at our direct complaints email address: complaints@allirishcasino.com, to let us know your thoughts on which area did not fulfil your expectations. In the event of a complaint our management will be notified instantly, at which point we will work tirelessly to ensure your feedback is investigated and resolved accordingly.
 
We will always endeavour to handle every complaint we receive ourselves, although we also acknowledge that sometimes this is not possible due to the nature of the issue. In these instances, we offer our customers an alternative dispute resolution service (ADR), namely eCOGRA. eCOGRA will be able to help and provide an independent dispute resolution service to our players, as long as no more than two weeks have passed since the dispute first arose.

- eCOGRA have been established to operate as an unbiased adjudicator on disputes that occur between betting/gambling operators and their customers, should the operators internal dispute procedures fail or a deadlock exists.  

- The eCOGRA professionals will apply specialist knowledge when looking at the facts, and will adjudicate with regards to these Terms and in accordance with their policies and procedures (which can be seen at http://ecogra.org/ata/policies_procedures.php). The eCOGRA experts will also determine as to whether we have complied with the expected standards set by the relevant regulatory bodies and the eCOGRA Terms and Conditions of registration.

- eCOGRA’s rulings are binding for both parties involved in the dispute, and will act without prejudice to any legal rights, provided that full facts are presented by all parties involved.  
 
UK players should be aware that while we hold a license with the UK Gambling Commission (UKGC), the UKGC is not an ombudsman and does not deal directly with consumer complaints. The UKGC have approved ADRs, such as eCOGRA, to fulfil this role.
 
Players residing outside of the United Kingdom have a slightly different procedure when it comes to complaints. If you also feel as though the service you have received is not of the standard you would expect, do let us know. You can contact our managers directly by emailing us at: complaints@allirishcasino.com, to inform us of the areas you take issue with. In the event of a complaint our management will be notified instantly, at which point we will work tirelessly to ensure your feedback is investigated and resolved accordingly.
 
Alternatively, we are also happy to work with The Pogg, who are an informal dispute mediator. Below you will find The Pogg’s details:
 

Our dispute mediator - The Pogg

ThePOGG.com – Set up in 2011, ThePOGG.com has assisted thousands of players resolve complaints against hundreds of different operators. Their team holds qualifications with the Chartered Institute of Arbitrators, has previously served as an ADR for the UKGC and has been approved to serve as an ADR for the Jersey Gambling Commission. You can submit a complaint to their service at: https://thepogg.com/all-complaints.
 
All British Casino would like to assure our players that we will make every effort to prevent and resolve any issues that are brought to our attention. We provide these external methods of resolution purely to enhance the trustworthiness of the casino, and help our players when they need it most.