Search the database for the most frequently asked questions:

This section of the All Irish Casino is a comprehensive compilation of the questions most frequently asked by players in regards to using the Casino’s functions. The Customer Service department is always open to assist players with any queries that cannot be found in the list of questions

Casino

  • Who can play with All Irish Casino?

  • What games are on offer?

  • Are the games fair?

  • Can I play just for fun or would I need to register my details first?

  • What are the legalities of the All Irish Casino?

Live Casino

  • Where is the live feed transmitted from?

  • What are the Live Casino opening hours?

  • Can I watch the dealers deal without playing?

  • Is the Live Casino in real time?

  • Can I play the live casino games for fun?

Registration

  • I am having problems opening an account?

  • How do I open an account?

  • Can I have more than one account at the All Irish Casino?

  • If I am having problems registering can I do it over the phone?

Bonus

  • What bonuses are on offer?

  • When will I receive the welcome bonus?

  • I wish to cancel my bonus, how is this done and what happens to the money?

  • What is a wagering requirement?

Technical

  • What are cookies and why do I have to enable them?

  • What are the system requirements?

  • Do I need to download any software?

  • Why when on the game page does the animation run continuously and game not appear?

  • What should be done if the game ‘freezes’ or displays an error message?

Customer Service

  • Is 24hr support available?

  • What contact methods are available?

  • Do all customer service agents speak English?

  • What is the procedure if the answer to the required question is not in the FAQ’s?

Payments

  • What methods of payment are accepted?

  • How is money deposited?

  • When do the verification documents need to be shown?

  • What are the bank details for the All Irish Casino to make a bank transfer?

  • Is it possible to change personal budget limits?

Withdrawals

  • How are withdrawals made?

  • What documents are required to withdraw funds?

  • Are there charges for withdrawing winnings?

  • How long do withdrawals take?

Account Query

  • Is it possible for a player to check their financial history?

  • What are the reasons for verification?

  • What happens in the case of a forgotten username and password?

  • Is it possible to close an account and how is this done?

Security Query

  • What security measures are in place to protect credit card details?

  • Are account numbers and passwords safe?

  • How is player’s privacy protected at the All Irish Casino?