Search the database for the most frequently asked questions:
This section of the All Irish Casino is a comprehensive compilation of the questions most frequently asked by players in regards to using the Casino’s functions. The Customer Service department is always open to assist players with any queries that cannot be found in the list of questions
Who can play with All Irish Casino?
The All Irish Casino is open to all players above the age of 18 years. Players can only open one account per person and unfortunately residents of the USA, Estonia, Spain and France will not be accepted.
What games are on offer?
The All Irish Casino offer a fantastic variety of games, including games of chance such as Video Slots, Slots, Video Poker, Scratch Cards, Roulette, Blackjack, Caribbean Stud and many more online games. The casino also offers live casino games, Live Roulette, Live Blackjack and Live Baccarat which are transmitted from the Portomaso Casino and Netent Studios in Malta.
Are the games fair?
All of the games offered at the All Irish Casino are operated on a Random Number Generator (RNG) ensuring that the games are completely fair. The numbers are generated completely at random which means they cannot be manipulated. The live casino games are all transmitted directly from the Portomaso Casino in Malta meaning that the games are dealt with by a real dealer in real time including interaction with real players. As for the Netent live casino studio you can follow every move in HD and interact live with the dealers and croupiers by chat.
Can I play just for fun or would I need to register my details first?
It is possible to play just for fun without having to register any details. To play for fun, simply log out, click on the desired game and there is a sample mode available which allows for fun play. It is important to note that all the games in the casino section are available for fun play.
What are the legalities of the All Irish Casino?
The All Irish Casino has been granted a license by the Malta Gaming Authority and works to the highest standard in the online gaming industry. The All Irish Casino is fully regulated by the Government of Malta and has been given the right to offer games of chance to customers in Ireland. The granted license is in full compliance with the strict regulations required to operate an online casino and is controlled by the Gaming Authority. Furthermore All Irish Casino has a licence granted by the UK Gambling Commission.
Where is the live feed transmitted from?
All live casino games are transmitted from the Portomaso Casino located in Malta and Netent live casino studios located in Malta. The Portomaso Casino is owned and operated by Tumas Gaming Limited; a fully owned subsidiary of the Tumas Group and is licensed and regulated by the MGA (Malta Gaming Autority). The live games from the Netent Studios are also regulated by the MGA.
What are the Live Casino opening hours?
The transmissions from Portomaso Casino in Malta can be played by online players between the opening hours of 10am -5am (CET) daily. The Netent live casino studios are open 24 hours a day, 7 days per week (including holidays).
Can I watch the dealers deal without playing?
The live games can all be watched without playing for a certain amount of time. The player needs to log in to visit the games in real mode without placing a bet. The live games are all transmitted live through cameras focusing on each table game.
Is the Live Casino in real time?
The transmissions of all the live casino games are in real time with real dealers interacting with real players in the Portomaso Casino in Malta. To verify this, next to each of the dealers is a television broadcasting CNN in real time. In case there is no television you can make use of the chat function to communicate live with the dealers and/or croupiers.
Can I play the live casino games for fun?
No. The Live games can only be played in real mode once a player logs into their account. The only games which can be played for fun are the Casino games. These free Casino games can only be accessed when a player has logged out of his / her account.
I am having problems opening an account?
Please ensure the following when opening an account: 1: All fields are filled in as they are all required unless marked optional. 2: Only players over the age of 18 will be accepted as a real player at the All Irish Casino. 3: The password entered is in the correct format and the right number of characters.
How do I open an account?
1: Connect to the internet ensuring that all other applications are closed and open the All Irish Casino website. 2: All requested details must be filled in excluding any punctuation in any of the fields. Capital and lower case letters are both accepted. 3: Ensure the password is remembered as this will again be needed. 4: A confirmation email is then sent out to the player with a link that must be clicked to activate the account. 5: The player after clicking the link to activate their account can login with the username / email and password entered whilst registering.
Can I have more than one account at the All Irish Casino?
In accordance with the Casino’s terms and conditions which need to be accepted when registering, only one account is permitted. Multiple accounts will be closed and players who are found registering more than one account risk losing eligibility to receive winnings.
If I am having problems registering can I do it over the phone?
The customer service department is always on hand to assist players with any problems they may have when registering. The specially trained agents are available to guide players through the registration process making it as easy as possible.
What bonuses are on offer?
All Irish Casino offers a warm welcome bonus! All players from Ireland who register an acount will receive 22 free spins on the slot games: Aloha, Pyramid, Starburst or Jackpot 6000 Touch. On top of your first and second deposit players will receive a 50% bonus up to 500 euros. Furthermore All Irish Casino will run weekly promotions with great bonus offers.
When will I receive the welcome bonus?
The 50% welcome bonus is awarded to each new player automatically when they make their first deposit. Please see the terms and conditions for a list of games not included in the bonus scheme.
I wish to cancel my bonus, how is this done and what happens to the money?
If the player wish to cancel a received bonus this is very easy. Simply click on your name on the top of the site where a menu will appear. Within this menu you can find the "cancel bonus" function. Click the button to cancel your bonus.
What is a wagering requirement?
The wagering requirement represents how much a player needs to wager before the bonus turns into accessible cash. The player must wager a required amount to be able to cash out whatever is their balance. The wagering requirement is, e.g. 10 euro deposited results in 10 euro bonus with a wagering requirement of x 40. The wagering requirement will be 10 euro x 40 = 400 euro meaning that the player must wager 400 euro (not win or lose but only wager) before they can withdraw their bonus.
What are cookies and why do I have to enable them?
Cookies are small data files that are written on a user’s hard drive when certain websites are viewed in the browser. These data files contain information that the website can use to track details of the pages a user has visited and the dates when pages were viewed. This information allows All Irish Casino to offer players the best possible experience in the online environment therefore it is recommended that cookies are enabled on the user’s machine.
What are the system requirements?
All Irish Casino is accessible on all recent web browsers: Internet Explorer, Firefox, Safari, Chrome, Opera etc. All Irish Casino works best in combination with Google Chrome.
Do I need to download any software?
All of the games at the All Irish Casino are available through all the web browsers and do not need to be downloaded. Flash and Java do need to be enabled on the computer. If not already installed these can be downloaded at Adobe Flash Player and the free Java software at Java Script.
Why when on the game page does the animation run continuously and game not appear?
What should be done if the game ‘freezes’ or displays an error message?
There could be a number of reasons for this problem: 1: The internet connection was disrupted, if this is the case the player should go back to the homepage and then return to the game. 2: The cache needs to be emptied. 3: The Casino has timed out the playing session which means the player will need to log in again. 4: A problem with the web browser may have occurred. In which case all browser windows need to be closed and restarted. If this problem reoccurs then the best solution is to (re) install Java. 5: A problem with the computer which may require a restart.
Is 24hr support available?
The All Irish Casino customer service department is always available. Customer service agents are available to assist players between 9 in the morning and midnight (GMT).
What contact methods are available?
The customer service department is available to assist players either by sending an email, by telephone or through the live chat option.
Do all customer service agents speak English?
All customer service agents speak English. Furthermore we have Service agents available speaking other languages like Dutch, Swedish, German and even Maltese! Just ask for it on the live chat and you will be re-directed to one of our customer service agents speaking your prefered language.
What is the procedure if the answer to the required question is not in the FAQ’s?
All questions are welcomed and encouraged by our experienced staff. The customer service page of the All Irish Casino encourages players to make contact at their convenience via email, telephone or live chat.
What methods of payment are accepted?
The All Irish Casino accepts the following methods of payment: Visa, MasterCard, Bank Transfer, Laser, Moneybookers, Neteller, Paysafe and Ukash.
How is money deposited?
Money is deposited into the account by clicking the login button and then clicking the ‘Deposit’ button to access the deposit page. The player must then select their preferred payment method.
When do the verification documents need to be shown?
Documents are required to verify the players account after the player has made their initial deposit via a Master card or when requested by the customer service department requests. The verification documents are uploaded via the Live Chat or provided by E-mail. The Verification documents only need to be submitted once unless requested by the customer services department.
What are the bank details for the All Irish Casino to make a bank transfer?
Account in Malta: Account Holder: L&L Europe Ltd. Address: 26 Ghar Id-Dud Street, SLM 1573, Sliema, Malta. Bank Name: Bank of Valletta, 45 Republic Street, VLT 1113, Valletta, Malta. Bank Account Number: 400 20335 715. IBAN: MT30VALL22013000000040020335715. BIC : VALLMTMT
Is it possible to change personal budget limits?
It is a very simple and easy process to change personal budget limits and this is done through the personal settings on the 'budget' section . In this ‘budget’ section players can also set a session time or lock their account for a specific amount of time. If any problems occur when doing this the customer service department is available to offer assistance.
How are withdrawals made?
To withdraw money from the account, players need to login and then select the withdrawal option. The withdrawal process when requested via Visa will be completed within 24 hours and the funds will be transferred onto the card within 2-3 working days. It is important to note that the withdrawal is done on the last card used to make a deposit. Withdrawals via bank transfer take 24 hours to be completed and appear in the player’s bank account within 3-4 working days. Players might be asked for documents before the withdrawal will be completed.
What documents are required to withdraw funds?
The player needs to present a copy of a current utility bill showing their registered home address (only bills within the last three months are acceptable), a copy of an identification document (passport/European ID) and a copy of the credit card (showing only the first 6 and last 4 digits) they deposited with and are withdrawing the funds to.
Are there charges for withdrawing winnings?
There are no charges for withdrawing funds from the All Irish Casino to the players Visa card. These transfers take between 2-3 working days. Withdrawals via bank transfer may incur a charge which the All Irish Casino customer service agent will inform players of beforehand.
How long do withdrawals take?
All withdrawals at the All Irish Casino are dealt with and processed within 24 hours on business days. In the case of Visa card withdrawals, the funds are then transferred back onto the original card within 2 – 3 working days. In the case of bank transfers the withdrawals take 3 – 4 working days to arrive into the player’s bank account.
Is it possible for a player to check their financial history?
It’s possible at any time for a player to check their financial and transaction history. The player must log in then go to the personal settings in 'My Account' and 'Transactions' to see the relevant information.
What are the reasons for verification?
Verification occurs to protect all customers against fraudulent activities. Routine security checks are also implemented on player accounts to ensure that all procedures have been followed.
What happens in the case of a forgotten username and password?
All Irish Casino offers a ‘forgot password’ function to assist players. The function is easily located under the login box and by typing the user name or email address a player can create a new password. A verification email with the new password is then sent directly to the player's email. Once the player logs in with the new password they have the option of changing it to another memorable word. In the case of a forgotten username players may refer to any of the emails sent from All Irish Casino where the username would have been mentioned. The All Irish Casino customer service team are always available to assist players with the above process (the customer service team cannot see any passwords for security reasons).
Is it possible to close an account and how is this done?
The player has the right to terminate their account at any time. The player may opt to withdraw their remaining funds from the playing account (within stipulated withdrawal limits) and can then close the account for 7 days, 30 days, 6 months or permanently. Players should note that if permanently is selected all remaining funds are lost and the option to reopen the account is not available.
What security measures are in place to protect credit card details?
All Irish Casino has invested heavily in the best technologies so that card details are stored and transported completely securely once entered onto the site. The measures in place are equivalent to those used by commercial banks and are superior to some other online businesses.
Are account numbers and passwords safe?
The All Irish Casino uses special encryption when data is transferred over the internet to ensure data is safe. Every individual player is given an account number and players choose their own password which is unique to them and not stored in any of the All Irish Casino servers.
How is player’s privacy protected at the All Irish Casino?
The All Irish Casino collects personal details from players for service purposes only. The collected personal information, games logs, bets and wins, or privacy sensitive details, will only be used to enhance the service given to players. No details will be shared with third parties or used for any other commercial purposes.