Play Responsibly to Enjoy the Excitement and Fun:
The vast majority of All Irish Casino players enjoy the casino as an entertainment experience. This is made possible by players ensuring that all their wagers are kept to an affordable level. Players with doubts about their wagers or deposits can set their own limits. In the "My Account" section, players are able to set daily, weekly and monthly limits, or even exclude themselves for a period of time. The following options are available to limit a players account:
- Decrease the deposit limit to any desired amount;
- Set a time limit to limit time spent on gameplay;
- Set a bet limit to any desired amount;
- Set a personal loss limit for a certain period of time;
- Self-exclude for a desired period of time.
Any decrease in limit will be activated immediately, any increase made to the above personal limits will take 7 days to activate and reset the limits.
Standard Limits and Wagering:
A standard limit is automatically placed on every All Irish Casino player's account when they register for the first time. The standard limits of a player's online All Irish Casino account (per day, week and month) can be found in the online player account. Once logged in, these daily, weekly and monthly limits can be changed by the player and set to their desired amount. The player cannot alter a suspension (or lock) period and must wait until the time period is over. If the player wishes to reactivate an account, then a signed letter must be sent and received stipulating the reason(s) the account was locked. The letter must also state the reason(s) for the account being reactivated before the agreed period of time. This procedure is designed to safeguard player’s interests in the form of responsible gaming.
When making a deposit by credit card, new depositing players may need to complete a security check. The customer service department will contact the player either by email or telephone and an identity check will be done. This involves the player providing All Irish Casino with the necessary documents.
Any player making a withdrawal might be requested to complete an identity check, which involves the player providing All Irish Casino with related documents. This is done to verify a customer’s identity and this policy is in place to safeguard all players. Players need to provide the specified documents by live chat or e-mail. Once the required documents are approved, the withdrawal can be made.
Players reserve the right at any time to exclude themselves from playing at the All Irish Casino. In order to self-exclude, a player will need to log in to their account and visit, within the "My Account" section, the Responsible Gaming section. It is important to note that when this is done, all pending balances will not be accessible and no account can be reopened.
All Irish Casino strives to offer the most complete gaming experience and hopes that players enjoy their time spent at the Casino. The customer service department is open between 8:00am and 1:00am CET. Customer support assistants are available, within that time, to provide support and assistance to players, as well as dealing with any issues that a player may have. The customer service department is contactable via telephone, e-mail or live chat.
There are many organisations that can provide help and support to individuals who have or who develop a problem with gambling. Any player who feels this may have happened to them is recommended to contact a self-help organisation for guidance.
The following websites offer all advice and guidance. Each link provides help line contact numbers and e-mail address which players can use to get confidential support and advice: